Shipping Policy for PureXSuri Children’s Clothing Store

Effective from March 14, 2025

At PureXSuri, we are committed to delivering your order in a timely and efficient manner. This Shipping Policy outlines the details regarding our shipping procedures, available methods, and other important information to ensure a seamless delivery experience.

1. Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days from the time your order is placed. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: After placing your order, you will receive an order confirmation email, followed by a shipping confirmation once your order has been processed and dispatched.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Typically delivered within 5-7 business days within the United States.
  • Expedited Shipping: Delivered within 2-3 business days. This option is ideal for faster delivery.
  • International Shipping: Available to select countries, with delivery times ranging from 7-14 business days depending on the destination and shipping method.

Shipping times are estimates and may vary based on the shipping method chosen, your location, or other factors such as weather conditions or public holidays.

3. Shipping Costs

Shipping costs are calculated during checkout based on the following factors:

  • Shipping Method: Standard or expedited shipping options.
  • Destination: Delivery location within the U.S. or internationally.
  • Order Size and Weight: Heavier or larger items may incur higher shipping fees.

We offer free standard shipping on orders over $50 within the United States. International shipping fees are calculated based on the destination and order size.

4. Shipping Restrictions

  • Domestic Shipping: We currently offer shipping to all 50 U.S. states. Shipping rates may vary based on the destination.
  • International Shipping: We offer shipping to select countries. International orders are subject to the availability of shipping carriers in the destination country. Please check at checkout to see if we ship to your country.

For international orders, please be aware that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Please allow 24-48 hours for the tracking information to update once the order has been shipped. If you experience any issues with tracking or delivery, please contact our customer service team for assistance.

6. Delayed Shipments

While we strive to meet all delivery times, we are not responsible for delays caused by external factors such as:

  • Weather conditions
  • Shipping carrier delays
  • Public holidays
  • Customs processing for international shipments

If your order is delayed, please refer to the tracking information provided, or contact our customer service team for assistance.

7. Lost or Damaged Shipments

  • Lost Shipments: If your order is marked as delivered but you have not received it, please contact our customer service team within 7 days of the expected delivery date. We will investigate and work with the carrier to resolve the issue.

  • Damaged Items: If your order arrives damaged, please contact us immediately at info@purexsuri.com or call (352) 493-4595. We will provide assistance to resolve the issue, including arranging a replacement or issuing a refund.

8. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for incorrect or incomplete addresses provided at checkout. If an order is returned due to an incorrect address, we will notify you, and you will be responsible for the reshipping costs.

9. Contact Us

If you have any questions regarding our shipping policy or need assistance with tracking your order, please contact our customer service team:

Thank you for shopping with PureXSuri!
We are dedicated to ensuring a smooth and timely delivery of your order. Our goal is to provide your children with stylish, comfortable, and high-quality clothing that arrives safely and on time.