Return Policy
Effective Date: January 7, 2025

At PurexSuri, located at 8851 NW 157th St, Trenton, Florida (FL), we are dedicated to providing premium products for newborns that meet the highest standards of safety and quality. Your satisfaction and trust in our offerings are of utmost importance to us. This Return Policy is designed to ensure clarity and fairness, offering a straightforward process for handling returns and exchanges.

Eligibility for Returns

  1. Return Window

    • Products are eligible for return or exchange within 30 days of the purchase date.

  2. Condition Requirements

    • Items must be in their original, unused, and unwashed condition.
    • Products must be returned with all original packaging, tags, labels, and accessories intact.

  3. Proof of Purchase

    • A valid proof of purchase, such as a receipt, order confirmation, or invoice, is mandatory to process any return or exchange.

  4. Non-Returnable Items

    • For safety and hygiene reasons, the following items cannot be returned:
      • Feeding bottles, pacifiers, and nursing accessories.
      • Opened skincare or personal care products.
      • Customized, monogrammed, or personalized items.
      • Products marked as “final sale” or “clearance.”

Return Process

  1. Initiate the Return

    • Contact our customer service team by phone at (352) 493-4595 or email info@purexsuri.com to request a return authorization.
    • Provide your order details, proof of purchase, and the reason for the return.

  2. Prepare the Return

    • Safely pack the item in its original packaging to prevent damage during shipping.
    • Include a copy of the receipt and any return authorization form provided by our team.

  3. Shipping Returns

    • Customers are responsible for return shipping costs unless the return is due to a defective product or shipping error.
    • Ship the package to the return address provided by our customer service team.

Refund Policy

  1. Processing Refunds

    • Refunds are processed within 7-10 business days after we receive and inspect the returned item.

  2. Refund Method

    • Refunds will be credited back to the original payment method used for the purchase.

  3. Non-Refundable Charges

    • Original shipping fees are non-refundable unless the return is due to an error on the part of PurexSuri.

  4. Refund Deductions

    • Refunds may be adjusted to exclude any applied discounts, promotions, or gift wrapping fees.

Exchange Policy

  1. Eligibility

    • Items can be exchanged for a different size, color, or product of equal value, subject to availability.

  2. Exchange Time Frame

    • Exchanges must be requested within the 30-day return period.

  3. Processing Time

    • Exchanges are processed within 7 business days after we receive the original product.

Damaged or Defective Products

  1. Notification

    • If you receive a damaged or defective product, notify us immediately at info@purexsuri.com or (352) 493-4595.

  2. Resolution

    • We will arrange for a replacement or full refund.
    • Any shipping costs associated with the return will be covered by PurexSuri.

International Returns

  1. Additional Costs

    • For international orders, customers are responsible for return shipping fees, customs duties, and any applicable taxes.

  2. Processing Time

    • International returns may take additional time to process due to shipping and customs procedures.

Important Notes

  • Inspection: All returned items are subject to inspection. PurexSuri reserves the right to refuse a return if the item does not meet the conditions outlined in this policy.
  • Gifts: If the item was received as a gift, refunds will be issued as store credit.

Contact Information

If you have any questions about this Return Policy or need assistance with a return or exchange, please reach out to us:

Thank you for choosing PurexSuri for your newborn’s essentials. Your trust means everything to us, and we are here to ensure your shopping experience is smooth and worry-free.