Return Policy for PureXSuri Children’s Clothing Store

Effective from March 14, 2025

At PureXSuri, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return policy to ensure your satisfaction. Please read the following return guidelines carefully to understand how we handle returns and exchanges.

1. Eligibility for Returns

We accept returns for most items, with the following conditions:

  • Return Window: Returns must be initiated within 30 days of the delivery date.
  • Condition of Items: Items must be unused, unwashed, and in original condition with all tags and labels attached. We cannot accept returns for items that have been worn, washed, or damaged.
  • Non-Returnable Items: Certain products, including personalized items and clearance sale items, may not be eligible for returns. Please check the product page for specific exclusions.

2. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@purexsuri.com or call (352) 493-4595. Please provide your order number and the reason for your return.
  2. Return Authorization: Once we receive your request, we will provide you with a return authorization and detailed instructions on how to return the item.
  3. Pack Your Return: Carefully pack the item(s) you wish to return in the original packaging, if possible. Ensure the item is securely packaged to avoid damage during return shipping.
  4. Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or was sent in error. We recommend using a trackable shipping service to ensure your return reaches us.

3. Refunds

Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase. Refunds will include the full purchase price of the item(s) returned, excluding original shipping costs.

  • Processing Time: Refunds are typically processed within 5-7 business days from the receipt of your return. However, it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
  • Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired product. This ensures that your new order is processed promptly.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@purexsuri.com or call (352) 493-4595. We will cover the cost of return shipping and offer you the option of a replacement or full refund.

6. Sale and Clearance Items

Items purchased on sale or during clearance events are still subject to our return policy, but please note that final sale items may not be eligible for returns or refunds. Always check the product description for any return restrictions on sale or clearance items.

7. International Returns

For international customers, the same return conditions apply, but customers are responsible for return shipping costs and any customs duties or taxes associated with returning products. Please ensure that you follow the return instructions provided by our customer service team.

8. Contact Information

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

We Appreciate Your Business!

At PureXSuri, we strive to make your shopping experience as easy and enjoyable as possible. If you need assistance or have concerns, our customer service team is here to help! Thank you for choosing PureXSuri for your children’s clothing needs.